Frequently Asked Questions (FAQs)
Frequently asked question
1
Where do you deliver in the UAE?
We deliver throughout the United Arab Emirates, ensuring a smooth shopping experience with reliable and timely delivery to your location.
2
How long does shipping take?
Standard delivery takes 1-2 days across the UAE. With our fast delivery service in Sharjah, Dubai, and Ajman, you'll get your order within 4 to 8 hours.
3
How much does shipping cost?
We offer free shipping on all orders above 100 AED. You'll have to pay 10 AED for deliveries under 100 AED.
4
Do you offer express or same-day delivery?
Yes, we provide express and same-day delivery options. The delivery charges are based on your location and will be calculated at checkout.
5
What if my package is lost or delayed?
If your order is delayed, contact our customer support for assistance. In case of a lost package, we will investigate with our courier partners. If confirmed lost, we will offer compensation for your order.
6
Can I change my shipping address after ordering?
Yes, you can change your shipping address, but you must notify us in advance. Please contact our customer support team as soon as possible after placing your order.
7
What happens if I’m not home at the time of delivery?
Yes, you can change your shipping address, but you must notify us in advance. Please contact our customer support team as soon as possible after placing your order.
8
Do you offer international shipping?
No, we currently do not offer international shipping.
9
What is your return policy?
We accept returns within 7 days if the machine is not working or has a manufacturing defect. Contact our support team with proof of purchase, and we will arrange a replacement according to our policy.
10
How do I request a return or exchange?
Simply contact our customer support team on WhatsApp for quick assistance. Provide your order details, reason for return, and any relevant images or videos.
11
What if I receive a damaged or wrong item?
If you receive a damaged or incorrect item, we will replace it before processing a return. Please record an unboxing video as proof and share it with our support team. We will arrange a replacement as soon as possible.
12
How long does it take to process a replacement?
Once your request is approved, we will replace the item within 7 days.
13
Do you cover return shipping costs?
No, we do not cover return shipping costs if a customer decides to return an item. However, if the issue is on our end, such as a missing item from the order, we will cover the shipping cost for the return.
14
How can I contact customer service?
You can contact our customer service team through WhatsApp at +971 52 578 5445 or email us at info@emiratesessential.com.
15
What are your customer support hours?
Our team is available 24/7 to assist you with any inquiries, orders, or support-related questions. We are committed to providing quick and reliable assistance whenever you need it.
16
Will I get an Invoice?
Yes, you will receive an invoice for your purchase. Once your order is confirmed, we will generate an official invoice and send it to your WhatsApp.
17
Do you have a physical store or warehouse?
Yes, we have a physical store located at Al Jurf Industrial Area 03, Ajman, UAE, that is open after 10:00 p.m. You can also order products online and we will deliver them anywhere in the UAE.
18
Do you offer wholesale or bulk discounts?
Yes, we offer wholesale and bulk discounts for businesses and large orders. Our pricing is designed to be competitive, with special deals and customized offers based on the order quantity.
19
How do I request a bulk order?
To request a bulk order, please contact us on WhatsApp at +971 52 578 5445. Our team will provide you with pricing details, product availability, and special offers for large quantities.
20
What payment methods do you accept?
Currently, we accept only cash on delivery (COD). We are working on adding more payment options to enhance your shopping experience.
21
Do you offer cash on delivery (COD)?
Yes, we offer Cash on Delivery (COD) for your convenience.
